Difficult conversations are part of our professional life.
Many times, the way we prefer to be communicated to and process information triggers the emotions which generate unhealthy conflict.
The references below help us understand the importance of thinking and communicating styles in a team environment and how they can be leveraged properly, especially during difficult conversations. These references are all part of the Neethling Brain Inventory (NBI) Assessment available through Bridge 3.
“During difficult conversations, people have core concerns, such as the need to feel valued, to belong and be understood. While facilitating the difficult discussion, find value in what the other person is saying and acknowledge it. If dealing with a challenge, including the person in the solution by focusing on shared problem solving and teamwork can increase their sense of belonging.”
Keeping conflict healthy, and managing the many difficult conversations we have on a daily or weekly basic in a positive way, is an approach to fully leveraging our talents and of those around us.